You better believe it. Read, Drink, and Be Merry has a humorous anecdote to demonstrate my point:
It had been a couple of years since I had been to Capital Ale but it had been a number of times so thought I knew what to expect. I was wrong. The initial bartender blamed it on shift change (and actually joked that he would hear about all this on a blog - little did he know...) but the problems went deeper than that. Â
So, is this a good thing? I think the emergence of bloggers has raised (or can raise) the standards of service in the restaurant industry. A good paranoid owner will assume anyone who walks in the door could be a blogger, so every customer in turn gets treated as if they were a newspaper reviewer. That assumption should be the golden rule for any business as far as I’m concerned. At the same time, I am sympathetic with the owners, and I think customers ought to also exercise the same golden rule in return. Â
Interestingly, some restaurant owners are now actually taking part in the dialogue, no longer settling for the role of passive voyeur. The latest example is the back and forth happening at Live Journal’s RVA Eats over Bin 22 (see Bin 22 at Betsy’s–Recommended, sort of | Owner Response). For those who don’t know, the RVA Eats community is the Greek Chorus of the Richmond restaurant scene; the comments in the forum can range from thoughtful to downright vitriolic-mean. In the end, it’s probably one of the most honest places for dining opinions in this age of corporate media ownership.Â
I thought owner Greg Pullen did a great job of addressing the criticism of “cerealwriter.”
What I will comment on is last Thursday night. We had a bad night, and I will be the first to admit it. Some circumstances contributed to that…we had recieved a great review from Richmond Magazine last week…and it was 75 degrees and our patio got packed just before you arrived. While not an excuse for slow service the fact is we have a small pantry kitchen, it limits us. If the patio is pack, food will take a while to come out of the kitchen. I wish this were not the case. Next time let me know you are in a hurry, I’m the guy wearing the apron & jeans. Cheers Greg.
Because Bin 22 has an excellent track record with me personally (I voted it Richmond’s best wine bar), I’m taking the cerealwriter criticisms with a grain of salt. I would just chalk this one up as one of those freak “perfect storm” kinds of nights. On average, Bin 22 is a fantastic wine bar and value regardless of low wattage light bulbs and pastry unavailability past 5 PM.